Application Development - CTI:

Power to the People.

Companies are searching for solutions that will help them succeed in today's demanding business environments. They need innovative solutions that will help control and reduce operating costs, increase productivity, boost profits and deliver products and services more efficiently and more cost-effectively. In short, they need solutions that will strike the most productive balance between human and technology resources. Computer Telephone Integration, or CTI, represents the next frontier in technology solutions for meeting and exceeding these business challenges.

Helping companies do more with less is what CTI is all about. In this regard, NEC has established an environment that enables today's information worker to dramatically enhance the operation of their most commonly used business tools: the telephone and the personal computer.

Individual empowerment is a personal phenomenon that manifests itself throughout the entire organization, one workstation at a time. Through CTI applications (products that allow individuals in specific areas to excel in their daily tasks), NEC's Aspire enables businesses to realize their competitive market and profitability potential at dynamic new levels of operation.

NEC's Aspire family of telecommunications systems offers rich functionality and valuable benefits to today's information-driven businesses. By providing a range of open interfaces between external processors, such as mainframes and personal computers, with the internal processors of NEC's voice platforms, NEC brings control of telephony features and related call information right to the user's desktop.

Telephone Application Programming Interface (TAPI)

Microsoft® Windows is fast becoming the preferred platform for computer- telephony applications. Not only is it open, scalable and extendible, it is the only operating system family that you can buy with built-in telephony support. Windows TAPI lets developers create easy-to-use telephony applications for Windows-based PCs and LANs. NEC supports a broad range of Microsoft TAPI features, with two advanced interfaces: TAPI Link and PC Telephony Adapter. Together these interfaces integrate computers and telephones right at the user's desktop, delivering PC Telephony productivity throughout your organization. Windows applications can use TAPI features to provide the following PC Telephony features:

Automatic data lookup - screen pop
GUI telephone interface
Directory /address book dialing
Preview dialing
Speed dialing/transfer/call workflow/escalation
Caller identification
Call logging
Call screening

NEC's complete communications integration strategy links your company's computers and telephones for breakthrough productivity. NEC empowers the information worker with advanced solutions for increasing revenue, slashing costs, enhancing delivery and improving service. Through CTI, NEC continues to establish key strategic alliances to keep OAI at the forefront of computer/telephone integration.

New ways to utilize PC Telephony will continue to emerge. Below are listed some of the business areas that can benefit from PC Telephony:

Telemarketing and Sales
Account Collections
Sales/Order Entry
Reservations & Appointments
Financial Services
Service/Technical Support
Emergency/Assistance
Sales Force Automation
Department Administration
Information Inquiries
Workforce Management
Help Desk
Directories, Contact Management
Telecommuting

So whether your needs are for individual user desktops, an internal help desk or a call center. CTI can deliver the promise of leveraging the integration of telephony and computing.

Application Development - CTI strategy includes:

Aspire
Aspire S